It was just a matter of time before the iconic Canadian coffee brand Tim Hortons launched its India edition for coffee-lovers across the country. On 11th August 2022, the brand opened its doors in Delhi-NCR with two outlets - one in Select Citywalk, Saket and DLF Cyberhub, Gurgaon. Tim Hortons currently has more than 5,300 restaurants across 13 countries, including the Middle East, China, the UK, Mexico, Spain, Thailand and Philippines. This is their first time in India with the two new outlets in Delhi-NCR. The warm, comforting interiors and welcoming environment are in line with the original Tim Hortons outlets from Canada.

We achieved a response rate of 99.9% for 170,000 guest inquiries to our Guest Services team 2014.Customers can choose from their expansive menu with iconic coffee, delicious food and other amazing beverages and delights.

We will work to maintain a 100% response rate on enquiries that are received by Corporate Guest Services where a response was requested by our guests.

All Employees who directly influence restaurant operations completed the certification exam by the end of January 2015.All restaurants did receive at least one visit and ongoing visits by our field operations team with Food Safety considerations. In 2014, 96% of restaurants had two food safety standards review audits.We will continue to aim for 100% of our corporate employees who directly influence restaurant operations to have up-to-date food safety certification. We are aiming for 100% of our full-serve restaurants to receive at least two food safety audits every 12 months. We introduced a Calorie Aware section on our Canadian menuboards, which highlights breakfast menu items under 350 calories.We launched our participation in the Informed Dining program across Canada, a national voluntary program developed by the Province of British Columbia, which standardizes and promotes the availability of nutritional information.

We also reformulated our core Muffin line-up to remove high fructose corn syrup, artificial flavours, and artificial colours* (excluding fillings).We continued work on our sodium reduction initiative and achieved the following reductions: Muffins – 33%, Classic Bagels – 9%, Chipotle Sauce – 9%.We will continue to work to enhance the availability of healthier options across our product categories and to increase communication of the positive attributes and options within our menu.

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